London Eye Health And Safety Policy

This Health and Safety Policy sets out the commitment of London Eye to provide a safe and healthy environment for all visitors, employees, contractors and service providers, including cleaning and maintenance teams. Our objective is to prevent accidents, protect wellbeing, and maintain high standards of cleanliness and hygiene across all areas of the attraction.

Policy Statement

London Eye is committed to managing all activities in a way that minimises risk to people, property and the environment. Health and safety considerations are integrated into planning, decision making and day to day operations. We will provide the resources, instruction and supervision necessary to ensure work, including specialist cleaning and facilities services, is carried out safely and responsibly.

Senior management accepts overall responsibility for health and safety performance and expects all individuals working on site to cooperate fully with this policy and associated procedures.

Scope

This policy applies to all areas of the London Eye, including internal spaces, external structures, visitor routes, viewing pods, platforms, offices, welfare facilities and plant rooms. It covers all workers and partners engaged at the site, including permanent and temporary staff, contractors, cleaning teams, security, hospitality personnel and any other third party providers.

Roles And Responsibilities

Management is responsible for establishing and maintaining safe systems of work, setting objectives, reviewing performance and ensuring that risk assessments and method statements are in place and followed. Managers must ensure that cleaning and maintenance activities, particularly those carried out at height or outside normal operating hours, are subject to appropriate planning and control.

Supervisors are responsible for daily implementation of procedures, monitoring working practices, providing task specific guidance and intervening where unsafe acts or conditions are identified. They must coordinate with cleaning supervisors and team leaders to schedule and manage work in a way that protects both the public and staff.

Employees and contractors, including all cleaning operatives, must take reasonable care for their own safety and that of others who may be affected by their actions. They must follow all training, instructions and safe systems of work, use equipment correctly and report hazards, defects, incidents or near misses without delay.

Risk Assessment And Safe Systems Of Work

London Eye will carry out and maintain suitable and sufficient risk assessments for all significant activities. This includes ride operation, guest movement, use of machinery, working at height, use of cleaning chemicals, waste handling and any specialist access work on structures and glazing.

Outcomes of risk assessments will be translated into safe systems of work and method statements which must be communicated to relevant staff and contractors. Cleaning and maintenance tasks that involve restricted areas, moving parts, electrical installations or work over water will be subject to additional controls, such as permits to work, isolation procedures and supervision.

Cleaning, Hygiene And Housekeeping

Cleanliness and hygiene are core components of our safety approach. All public and operational areas, including viewing pods, platforms, entrance and exit areas, welfare spaces and offices, must be maintained in a clean, orderly condition to minimise slip, trip and hygiene risks.

Cleaning contractors must follow approved cleaning schedules, colour coded systems where appropriate, and agreed methods for handling and storing chemicals. Safety data information for all substances used on site must be accessible to those who use them. Spillages must be managed promptly, using suitable barriers and warning signs until areas are completely safe.

Waste will be safely collected, stored and removed to avoid obstruction, contamination or fire risk. Particular care will be taken during cleaning operations during visitor opening times to keep routes clear and to minimise disruption.

Training, Information And Supervision

All staff and contractors working at London Eye will receive appropriate induction training on site specific hazards, emergency arrangements and relevant rules. Task specific training will be provided for roles such as ride operation, maintenance, specialist cleaning, use of powered equipment and working at height.

Information on hazards and controls will be communicated through briefings, signage, written procedures and toolbox talks. Supervisors will ensure that individuals are competent for the activities they undertake and that additional supervision is provided where necessary, especially for high risk tasks and new team members.

Equipment, Plant And Personal Protective Equipment

All equipment and plant used at London Eye, including cleaning machinery, access equipment, tools and safety devices, must be suitable for the task, properly maintained, regularly inspected and used by trained operatives only.

Where risks cannot be eliminated by other means, appropriate personal protective equipment will be provided and must be worn as instructed. This may include protective gloves, eye protection, hearing protection, high visibility clothing, safety footwear, respiratory protection and fall arrest or restraint systems.

Emergency Preparedness And First Aid

London Eye maintains clear emergency procedures covering evacuation, fire safety, medical incidents, structural or mechanical issues and environmental threats. All staff and contractors must familiarise themselves with alarm signals, escape routes, assembly points and the roles they may be required to undertake in an emergency.

First aid provisions are available on site, with trained first aiders and suitable equipment. Incidents requiring medical attention or emergency response must be reported and managed in accordance with established procedures.

Incident Reporting And Investigation

All accidents, near misses, unsafe conditions and health concerns must be reported promptly to a supervisor or manager. London Eye will investigate incidents to identify immediate and underlying causes, and will implement corrective actions to prevent recurrence.

Cleaning and maintenance contractors are required to cooperate fully with investigations and provide any relevant information about their activities, equipment or substances used.

Monitoring, Review And Continuous Improvement

London Eye will monitor health and safety performance through inspections, audits, incident analysis, contractor reviews and staff feedback. Findings will be used to update risk assessments, procedures and training materials.

This policy will be reviewed periodically and when significant changes occur in operations, equipment or legislation. Everyone working at London Eye is encouraged to suggest improvements and raise safety or hygiene concerns so that standards can continually be enhanced.

By following this Health and Safety Policy, London Eye seeks to provide a safe, clean and welcoming environment for all who visit, work at or provide services to the attraction.