London Eye Modern Slavery and Human Trafficking Statement

This Modern Slavery and Human Trafficking Statement sets out the steps taken by the London Eye to prevent modern slavery and human trafficking in our operations and supply chains. We recognise our responsibility to uphold fundamental human rights and to ensure that every aspect of our business is conducted ethically and lawfully.

The London Eye is a leading visitor attraction and part of a wider network of tourism and hospitality services. Our operations depend on a diverse range of suppliers, contractors, and service partners. We are committed to using this influence to promote fair working conditions, safeguard vulnerable individuals, and continuously improve our approach to identifying and addressing modern slavery risks.

Our Zero-Tolerance Approach

The London Eye adopts a strict zero-tolerance policy towards all forms of modern slavery and human trafficking, including forced labour, bonded labour, child labour, servitude, and any form of exploitation or coercion. This applies to our own operations, our employees, and our entire supply chain.

All colleagues, whether permanent, temporary, or contracted, are expected to uphold this commitment. We require that our suppliers and business partners share this stance and act in accordance with applicable labour and human rights laws. Any indication that a supplier or partner is involved in modern slavery practices will trigger immediate investigation and may result in suspension or termination of the relationship.

Supply Chain Management and Supplier Audits

Our supply chain includes goods and services such as facilities management, food and beverage, merchandising, maintenance, technology, and professional services. We recognise that some sectors and territories present a higher risk of labour exploitation and we take proportionate steps to manage these risks.

We seek to incorporate modern slavery expectations into our procurement processes and supplier standards. Where appropriate, we assess prospective suppliers on their labour practices, policies, and transparency. We reserve the right to conduct supplier audits, either directly or via independent third parties, to review working conditions, recruitment practices, and compliance with our modern slavery expectations.

Where audits or assessments identify areas of concern, we engage with the supplier to develop corrective action plans and timescales for improvement. If adequate remediation is not achieved, we may reconsider or terminate the business relationship. Our goal is to promote genuine and sustainable improvements throughout our supply chains.

Reporting Concerns and Whistleblowing Channels

The London Eye encourages a culture of openness, where employees, contractors, suppliers, and other stakeholders feel confident to raise concerns about potential modern slavery or unethical practices. Individuals are encouraged to report any suspicion of exploitation, unsafe working conditions, or abusive behaviour, whether within our business or in our supply chains.

Concerns can be raised through internal reporting channels, including line managers or designated senior managers, and through the broader whistleblowing mechanisms available within our group structure. Reports can be made in good faith without fear of retaliation or detrimental treatment. All reports are treated seriously, investigated promptly where appropriate, and managed with sensitivity and confidentiality as far as possible.

Where modern slavery is suspected or identified, we will consider all necessary steps, including engagement with suppliers, remediation for affected individuals, and where appropriate, cooperation with law enforcement and relevant authorities.

Training, Awareness, and Continuous Improvement

We are working to increase awareness of modern slavery risks among our teams, particularly those involved in procurement, supplier management, recruitment, and frontline operations. Training and guidance include information on recognising indicators of exploitation, understanding reporting routes, and embedding ethical considerations into day-to-day decision-making.

We acknowledge that tackling modern slavery is an ongoing process and we are committed to reviewing and enhancing our policies, due diligence procedures, and supplier engagement over time. We also seek to learn from industry best practice and guidance to strengthen our approach.

Governance and Annual Review

This Statement is approved at a senior level within the London Eye and aligns with the broader governance framework of our parent group. Responsibility for the day-to-day implementation of our modern slavery approach sits with departmental leaders, supported by specialist functions such as procurement, human resources, and legal and compliance.

We review this Statement and our underlying processes annually, or more frequently if required by legislative changes or emerging risks. Each review considers the effectiveness of our measures, feedback from employees and stakeholders, findings from supplier audits, and developments in good practice. Where gaps or opportunities for improvement are identified, we incorporate these into our action plans for the following year.

This Modern Slavery and Human Trafficking Statement reflects the London Eye position for the most recent financial year and will be updated on an annual basis as part of our continuing commitment to ethical and responsible business conduct.