Please note that the following terms and conditions include the rights, commitments and responsibilities of all involved in this agreement. They can be changed at any time without prior notice.

1. Introduction

Please ensure that you read and fully understand these terms and conditions before committing yourself to the contract.

2. Bookings and Confirmation

2.1 Should an accurate description of the property not be provided during the initial booking then London Eye reserves the right to amend the quote and charge for any extras on which we were not initially informed.

2.2 We reserve the right to cancel or add an additional charges if we have been provided partial or incorrect information or instructions.
2.3 Access to property: You should be at the property at the time arranged or make sure that access to your property has been made available in your absence and clear instructions given.

(a) If access to the property cannot be obtained then you may be subject to a minimum charge of £50.
2.4 No bookings can be confirmed until credit or debit card details have been provided.  
(a) An additional 2 % charge will be added to your bill when paying by credit card.  

2.5 After the confirmation of your booking has been received you will be given a time slot. This slot is only an estimate and may vary due to circumstances such as traffic or weather conditions.
 2.6 London Eye do not take responsibility for parking. A suitable parking slot must be organised and provided beforehand by the customer.

3. Pricing and Payment

3.1 Any payments can be made by cash or credit card at the beginning of the service. Please note we do not accept cheques.
3.2 All prices are based on a minimum charge of the corresponding service.
3.3 Any additional charges may be added to your final bill, for example congestion charge of £11.5 or an additional charge if your property is outside of M25.

4. Re-schedule and Cancellation of Appointments:   

4.1 A £50 fee will be levied for cancellations made less than 24 hours before the job.
4.2 A £25 fee will be levied for any changes or reschedules made less than 24 hours prior to the service.

5. Services

5.1 Any instances where the health or wellbeing of our teams is in jeopardy or warm water and decent lighting are not provided, we reserve the right to cancel.  

5.2 London Eye reserves the right to sub-contract any or all of the services initially agreed.

5.3 It is required that you, or a representative is present at the end of the job to ensure you approve the services and sign to accept them. If no one is present, services will automatically be treated as accepted by you.

6. Liability

6.1 London Eye will not be liable in the case of:

(a) Natural wear or discolouring of fabric or the underneath of surfaces becomes visible once dirt has been cleaned.
(b) Any existing damage, spillage or stains that cannot be removed or cleaned completely.

(c) Any wear or damage to wood floors where protection /felt pads have not been fixed to furniture.

(d) Services not being carried out due to third party entering.

(e) Any shrinkage of fabric, such as but not limited to, curtains during steam cleaning.

London Eye aims to deal with any complaints we may receive. We will ensure to keep you updated on how your complaint is being dealt with. Any complaints however, received later than 7 working days (after the provision of the service) will NOT be considered.

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